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Net Promoter ScoreSURVEYSADMINSUPPORTACTIONSRESPONSESHOME >HOMEALL 47Business Fields:Banking 50Construction 24Insurances 37Departments:Management 50Marketing 24Sales 24Engineering 24Quality 50Logistics 50Transportation 50Regions:Europe 48Asia 24North America 48Pacific 24South America 24Customers:AABD 87Advance Agro Privat -13Aldatel 43Beijing Super Petrochemical 87Berbley Resources -13BLIVE 21st April 2017ALLNPS47Target Score:Feb 2020:50 47.9 Responses:656Promoters:393Passives:183Detractors:80Open responses:8Open follow-up actions:52Past due actions:28CUSTOMERS (values calculated for the last 12 months) 51%responded 668 responded 559 didn't respond 18 opted out or inactive 1449 available now 568 waiting 60 not NPS target 35%NPS targetsNPS TrendAug '17Sep '17Oct '17Nov '17Dec '17Jan '18Feb '18Mar '18Apr '18Aug '17Sep '17Oct '17Nov '17Dec '17Jan '18Feb '18Mar '18Apr '1850.673.552.458.148.650.660.361.065.5 August 2017 - April 2018 NPSSep '2017NPS: 73.5Target: 20Closure Days August 2017 - April 2018 Days6.910.18.56.67.26.44.64.8Responses vs All requests August 2017 - April 2018 ResponsesResponses vs Unique requests August 2017 - April 2018 Responses12 months rolling1 month rollingAug '17Sep '17Oct '17Nov '17Dec '17Jan '18Feb '18Mar '18Apr '18Aug '17Sep '17Oct '17Nov '17Dec '17Jan '18Feb '18Mar '18Apr '18 number of responses number of requests number of responses number of requests5693079331278101345Contribution to NPS scoreScore descendingAlphabetically 1 - 18 (out of 65) Score fulfillmentABDAdvance Agro PrivatAldatelBeijing Super Petrochemical Berbley ResourcesCitrixTouchpoints MapBestRather goodNeutralRather badWorstNo feedbackUnderstandPlanEngagePre-DevelopSellDesignValidateReleaseInstallUse